Tula Customer Care will be closed for the holidays from 18/12/18 to 01/01/19. The last order shipment will be on 18/12/18. The team and shipments will be back on 02/01/19.

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FAQs

Frequently Asked Questions (FAQs)

General Questions

What is a Tula?

What is Tencel®?

The print I want is sold out! How often do you restock?

How do I wash or clean my Baby Tula product?

What is babywearing?

What is kangaroo care?

Can I breastfeed while carrying my baby?

How do I return my product?

How do I cancel my order?

When will my order ship?

Can I wear my premature baby?

Any tips for wearing my baby in hot weather?

Does my product come under warranty?

How do I get Baby Tula products to review on my blog?

How long will it take to receive my product?

How do I register my Baby Tula product?

Baby Tula Free-to-Grow Carrier

What are the product measurements for the Free-to-Grow Baby Carrier?

What is the weight limit for the Free-to-Grow Carrier?

How is the Free-to-Grow Carrier different from the Standard Tula Baby Carrier?

What age or weight should I increase to the middle setting/wide setting?

Can my baby face forward in this carrier?

Will Baby Tula make the Free-to-Grow Carrier in mesh?

What if my baby is below the weight limit, can I still use it?

How do I wash or clean my Free-to-Grow Carrier?

Baby Tula Explore Baby Carrier

How do I wash or clean my Explore Baby Carrier product?

Is the Explore Carrier acknowledged as hip-healthy by the International Hip Dysplasia Institute (IHDI)?

What positions can you carry baby and toddlers in the Explore Baby Carrier?

When can I carry my baby in the front carry facing out position?

What age/weight should I increase to the middle setting?

Is forward facing an ergonomic position for baby to be carried?

When should I use the support pillow in the tall position?

Why do I need the support pillow for the newborn position?

What are the measurements of the Explore Baby Carrier?

What is the Explore Baby Carrier made of? What are the buttons made of?

Can I breastfeed while using the Explore Baby Carrier?

Why have you now decided to offer a carrier that allows for forward facing out?

Can I still use the Tula Explore Baby Carrier if baby is below the weight limit?

Do I need an infant insert for the Explore Baby Carrier?

Can I wear my newborn baby in the Tula Explore Baby Carrier?

How can I make sure my baby is comfortable?

How is the Tula Explore Baby Carrier different from the Tula Free-To-Grow?

How does the Tula Explore Baby Carrier differ from the Tula Standard Baby Carrier?

Carriers (Standard and Toddler)

What is a Tula Coast?

What size should I get? Standard or Toddler?

Does Baby Tula have any carriers for men?

What are the product measurements for the standard baby carrier?

What is the length of the padded part of the straps in the standard and in the toddler?

What are the dimensions of a Standard Tula vs a Toddler Tula?

Can you use an Infant Insert with a Toddler Tula Carrier?

What are the product measurements for the toddler baby carrier?

Being a plus sized Mom, can the Tula Baby Carrier fit me well?

What is the difference between a canvas Tula Baby Carrier and a Wrap Conversion Carrier?

Can the Tula also fit petite moms under 152 cm?

The print I want is sold out! How often do you restock?

How do I wash or clean my Tula Baby Carrier?

When can I begin to carry in back carry position?

Can I carry my newborn baby in a Tula Baby Carrier?

Can I breastfeed while using a Tula Baby Carrier?

Will my baby be comfortable in the Tula Baby Carrier?

At what age can I carry my baby in the back carry position?

What do healthcare professionals have to say about Tula Baby Carriers?

What is the weight limit of the Tula Baby Carrier?

Do I need an Infant Insert?

What is the weight limit of the Tula Toddler Carrier?

Why do I need an Infant Insert?

Do you have an instructional video for how to use a Tula Baby Carrier?

Can I use my Tula Baby Carrier on an airplane?

I have never used a carrier before, how can I get my baby used to being carried?

What are the differences between the Tula Baby Carrier and other carriers?

Baby Tula Wrap Conversion Carriers

What is the difference between a canvas Tula Baby Carrier and a Wrap Conversion Carrier?

How often are Baby Tula Wrap Conversion Carriers stocked?

What is the difference between Full, Half and Semi Wrap Conversion Carriers?

How do I wash or clean my Wrap Conversion Carrier?

Baby Tula Ring Slings

What are your Baby Tula Ring Slings made from?

How long is the Baby Tula Ring Sling?

Which size Ring Sling should I get?

Can I leave my Ring Sling threaded between uses?

What is the most comfortable positioning in a Ring Sling?

How should my baby be sitting in my Ring Sling?

Why does my baby fall lower on my body while in the Ring Sling over time?

What if my child has a good seat, but the leg furthest from the rings isn't comfortable?

Why does my baby end up crooked when I tighten her in the Ring Sling?

Why does the Ring Sling shoulder slide when I lift my arm?

Should my baby be arms in or out in the Ring Sling?

Can I breastfeed in a Ring Sling?

Can I nurse in the cradle position in a Ring Sling? 

When can I begin using my Ring Sling?

What's the best position for placing a newborn in a Ring Sling?

Should I wear my newborn with legs in or legs out in a Ring Sling?

What do I do to help support my newborn’s neck in a Ring Sling until he or she has more neck control?

What are ways to tell that your baby is ready to move from a newborn carry position to an older baby position?

What is the best position for my toddler to be in?

How do I wash or clean my Baby Tula Ring Sling?

What is the weight limit of the Baby Tula Ring Sling?

Do you have an instructional video for how to use a Baby Tula Ring Sling?

Baby Tula Woven Wraps

How do I wash or clean my Baby Tula Woven Wrap?

Can I breastfeed in a Woven Wrap?

What is the weight limit of the Baby Tula Woven Wrap?

Do you have an instructional video on how to use a Baby Tula Woven Wrap?

Tula Baby Blankets

How do I wash or clean my Tula Baby Blanket?

The print I want is sold out! How often do you restock?

Tula Half Buckle Baby Carrier

How do I hip carry in the Half Buckle?

How do I back carry in the Half Buckle?

How do I carry a newborn in the Half Buckle?

How do I front carry in a Half Buckle?

How do I use a Half Buckle?

How is the Half Buckle Carrier different from the other Soft-Structured Carriers?

How do I clean my Half Buckle?

What if my baby is below the weight limit, can I still use it?

Can my baby face forward in the Half Buckle Carrier?

What age or weight should I increase to the middle setting/wide setting?

What are the product measurements for the Half Buckle Baby Carrier?

What is the weight limit for the Half Buckle Carrier?

Tula Kids Backpacks

How big is the kids backpack?

What are the kids backpacks made out of?

How much does the kids backpack weight?

How much can the kids backpack hold?

Tula Shoes

How do I measure my child's foot to determine their size?

What is your return policy? Will trying on my Tula Shoes void the policy?

Do Tula Shoes match exactly to existing Tula Carriers or items?

Are they stain resistant/water resistant?

What are Tula Shoes made out of?

How do I clean my Tula Shoes?

What are the size conversions for Women’s shoes and Kids’ shoes?

What is the memory foam made out of?

Do they come in wide width?

Do the Tula Shoes run true to size?

Why don’t you have additional sizes?

Do you have half sizes?

How do I wash or clean my Tula Shoes?

Tula Lunch Bags

How big is the Lunch Bag?

Does my Lunch Bag come under warranty?

Is the Lunch Bag machine washable?

Are there more Lunch Bag prints coming?

Will a bento box or other lunch box inserts fit?

Does the Lunch Bag have a pocket?

What are the Lunch Bags made out of?

Are the Lunch Bags insulated?