Shipping & Returns
We ship with DHL Express and offer free shipping in Europe on all orders from € 55. For orders below € 55 shipping costs are € 4.95 (except replacement buckles which ship for free with the Standard postal service).
Estimated Shipping time within Europe: 1-2 business days. Buckles: 4-5 business days. Please allow 2-3 business days for processing.
We offer free returns.
Customer satisfaction is a top priority at Baby Tula. We strive to offer the highest quality products for caregivers and their babies. If you are experiencing difficulty using your Baby Tula product or have questions, please contact us prior to returning so we can assist you.
If you’ve purchased Baby Tula products from one of our authorized retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.
Items purchased directly from Baby Tula are returnable within 30 days, in like-new condition, and in the original packaging.
Click here to access our returns portal and receive your free returns label.
Limited Two-Year Warranty
All carriers, including Tula Baby/Toddler Carriers, Ring Slings, and Wrap Conversion Carriers have a two-year warranty against manufacturing flaws. In the rare instance in which there is a manufacturing issue or flaw, we will work with you to provide you with a refund. Our products are handmade and may have slight variations that do not affect their use or safety. Normal wear, fabric fading, minor size differences, common/normal wrap nubs or flaws, and sewing varieties are not considered manufacturing flaws and are not covered under the warranty. We are not responsible for warranty coverage if the product has been altered in any way. The term “altered” is defined as including, without limit, dyeing, painting, embroidery, and fabric additions or removals made after purchase. We are also not responsible for warranty coverage for any item that has been purchased secondhand.